Last-Mile Delivery


  • A United Parcel Service (UPS) driver sits in his delivery truck on January 31, 2023 in San Francisco, California.
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    Justin Sullivan via Getty Images
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    UPS revenue tied to Amazon fell over 5% in 2023

    The reduction in business is intentional as the e-commerce giant delivers more of its own volume.

    By Feb. 27, 2024
  • A worker drops off a Walmart delivery at a doorstep
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    Courtesy of Walmart
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    Walmart trims store-to-home delivery costs by 20%

    The retail giant's CFO credited the improvements in part to "densifying the last mile" by delivering more packages per route.

    By Feb. 26, 2024
  • Aerial view of a container ship passing beneath a suspension bridge while a semi-truck with a cargo container crosses above. Explore the Trendline
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    Photo Illustration: Getty Images; Industry Dive

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    Trendline

    Top 10 stories from Supply Chain Dive

    Check out 10 of our biggest stories of 2023 so far, as companies pivot to operating supply chains in a post-pandemic world.

    By Supply Chain Dive staff
  • A UPS worker delivers packages on December 26, 2013 in Chicago, Illinois.
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    Scott Olson/Getty Images via Getty Images
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    Deep Dive

    Why UPS keeps shrinking its workforce

    UPS’ headcount has dropped by 43,000 employees in just three years, and more cuts are coming. Experts say it’s not all market-driven.

    By Feb. 23, 2024
  • An Amazon Prime delivery being made
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    Courtesy of Amazon
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    ShipBob rolls out Amazon Shipping as a delivery option

    Partnering with the fulfillment and supply chain platform will help Amazon boost volume for its emerging delivery service.

    By Feb. 22, 2024
  • Four different branded boxes for shipping via e-commerce without additional Amazon packaging.
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    Permission granted by Amazon
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    Amazon proposes less packaging, more savings for its sellers

    The e-commerce giant opened its Ships in Product Packaging program to hundreds of thousands of merchants that use its fulfillment services.

    By Katie Pyzyk • Feb. 20, 2024
  • The exterior of a Walmart store at night
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    Courtesy of Walmart
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    Walmart lands further FedEx Ground discounts for third-party sellers

    The lower rates through Ship with Walmart come in a soft-demand environment where carriers are more amenable to reduced rates.

    By Feb. 15, 2024
  • A UPS worker delivers boxes in Manhattan on April 26, 2022 in New York City.
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    Spencer Platt via Getty Images
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    UPS launches new Saturday home delivery service in Canada

    The offering is currently available in Toronto's greater metropolitan area, and it will expand to more locations by March.

    By Feb. 13, 2024
  • A U.S. Postal Service worker unpacks packages from a truck on December 02, 2019 in San Francisco, California.
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    Justin Sullivan via Getty Images
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    US Postal Service sees volume gains in package shipping

    The agency touted the "wide adoption" of its Ground Advantage service in its quarterly results as it competes against UPS and FedEx.

    By Feb. 12, 2024
  • A fleet of Starship delivery robots.
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    Courtesy of Starship
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    Delivery robot company Starship Technologies raises $90M for expansion

    The latest infusion will help the startup reach new markets and develop its artificial intelligence and other technology.

    By Julie Littman • Feb. 9, 2024
  • A Veho delivery route is displayed on a phone.
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    Permission granted by Veho
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    Veho eyes further expansion in 2024 despite tough market

    The last-mile carrier wants to prove it can deliver effectively "for basically every e-commerce category out there," its CEO said in an interview.

    By Feb. 8, 2024
  • A UPS worker delivers boxes in Manhattan on April 26, 2022 in New York City.
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    Spencer Platt via Getty Images
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    What’s behind UPS losing volume from top customers?

    Amazon making more deliveries in house, shifts to other carriers and buy online, pick up in store initiatives contributed to the company's Q4 volume decline.

    By Feb. 6, 2024
  • Gopuff
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    Courtesy of Gopuff
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    Gopuff introduces Starbucks delivery

    Baristas will prepare food and drink orders from the instant delivery company’s micro-fulfillment centers.

    By Peyton Bigora • Feb. 5, 2024
  • Container yard port
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    Courtesy of DHL
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    From geopolitics to inflation: 2024’s supply chain trends and risks

    Companies are adjusting their strategies at every step of the supply chain to position themselves for success in the year ahead.

    By Jan. 31, 2024
  • Container ship passing under a bridge
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    shaunl via Getty Images
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    8 logistics trends to watch in 2024

    Risk is sparing no mode of transportation in 2024 as geopolitics, labor talks, freight demand and capacity fluctuations will continue to alter supply chain strategies.

    By , , , Jan. 30, 2024
  • UPS delivery truck
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    Courtesy of UPS
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    UPS to cut 12K jobs in 2024 amid weak delivery demand

    The delivery giant doesn’t expect to rehire for those positions when volume rebounds, as it undergoes “a change in the way we work,” its CFO said.

    By Jan. 30, 2024
  • Amazon recently showcased its fulfillment center operations in Detroit at a ribbon cutting event.
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    Courtesy of Amazon
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    Amazon’s $1B investment fund eyes last-mile tech, AV startups

    The Industrial Innovation Fund is expanding its scope to include transportation-related investments, according to its director.

    By Jan. 29, 2024
  • A FedEx employee delivers boxes
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    Joe Raedle via Getty Images
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    FedEx, UPS discounts expected to soften blow of 2024 rate hikes

    The ground parcel rate per package in Q1 is projected to decline year over year, according to the TD Cowen/AFS Freight Index.

    By Jan. 24, 2024
  • UPS cargo being loaded or unloaded from an airplane
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    Courtesy of UPS
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    UPS reinstates money-back guarantee for 2nd Day Air A.M. service

    The suspension was put in place amid the COVID-19 pandemic, as an influx of deliveries challenged the company's network.

    By Jan. 23, 2024
  • A UPS worker in Manhattan delivers packages on his daily rounds on July 24, 2023 in New York City.
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    Spencer Platt via Getty Images
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    Deep Dive

    Will parcel shippers use fewer delivery providers in 2024?

    Aggressive discounting from FedEx and UPS pose a threat to carrier diversification, but competitors are striking back.

    By Jan. 22, 2024
  • A person handles a pile of boxes on the sidewalk next to a truck emblazoned with "FedEx Ground."
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    Spencer Platt/Getty Images via Getty Images
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    Delivery has a pollution problem. These cities are working to address it.

    A new initiative will help cities test innovative startup and corporate solutions in a bid to curb ballooning emissions, primarily from trucks.

    By Ysabelle Kempe • Jan. 18, 2024
  • FedEx airplanes are parked at Nashville International Airport on February 16, 2021 in Nashville, Tennessee.
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    Brett Carlsen via Getty Images
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    FedEx warns of delivery delays due to winter weather

    The company's Express unit has activated contingency plans following "substantial disruptions" at a critical U.S. hub.

    By Jan. 16, 2024
  • A Wing drone carrying a Walmart delivery.
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    Courtesy of Walmart
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    Walmart to expand drone delivery to 1.8M more Texas homes

    The retailer is working with Wing and Zipline to reach up to 75% of the Dallas-Fort Worth area's population.

    By Jan. 10, 2024
  • 7-Eleven
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    Retrieved from 7-Eleven press release.
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    Back to Basics: How to build a successful delivery program

    Delivery customers have larger appetites for impulse buys, opening doors for retailers to upsell, experts say.

    By Amanda Baltazar • Jan. 9, 2024
  • U.S. Postal Service employees work while sorting parcels for distribution inside the Los Angeles Mail Processing & Distribution Center, the largest in the United States, on November 22, 2021.
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    Mario Tama/Getty Images via Getty Images
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    US Postal Service on-time delivery rates slip during peak season

    The agency said operational disruptions, including the shutdown of a St. Louis processing facility, hurt its performance.

    By Jan. 8, 2024
  • Santa Claus
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    iStock / Getty Images Plus via Getty Images
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    Fleeting fake delivery phishing campaign targeted last-minute shoppers

    Text messages disguised as urgent or failed delivery notifications can create tension between impersonated delivery service companies and legitimate customers.

    By Matt Kapko • Jan. 8, 2024