- In Q4 2016, roughly 79% of businesses were not engaging with chatbots, according to a report by eft. Yet by Q2 2017, 51% have embraced the technology, PYMNTS.com reported Tuesday.
- Chatbots enable a business to share information like delivery costs and inventory levels to both corporate and consumer customers.
- For now, chatbots will probably remain relatively simplistic. However, consumer-interactive chatbots are being developed in order to handle growing complexities within the supply chain and other industries like banking and accounting.
Blockchain may be the tech buzzword, but chatbots are quickly gaining popularity in supply chain networks.
In March 2017, SAP Ariba revealed plans for an AI-powered chatbot, named Procurement, intended to serve as a processing intermediary within the supply chain. Prior to that, chatbots have already appeared on Facebook via Messenger and at cosmetics retailer Sephora. In October, eBay added a personalized shopping assistant, known as ShoptBot, which suggests gifts for the hard to please.
As technology within the supply chain advances, chatbots may stand out as an intermediary between a company's online presence and the customer. Customer experiences while shopping online can be arranged with a chatbot to seem friendly rather than dispassionate. Chatbots could also assist retailers with omnichannel options, serving as a helpful, though simulated staff to online shoppers.