Dive Brief:
- The disparity between supply chain decision-makers with a mobile presence and those who don't use their mobile app or site for daily tasks suggests that they feel their existing solutions don't meet users' needs and expectations, a PointSource survey says.
- While large majorities of supply chain decision makers have a mobile website and a mobile app, 24 percent don't use their mobile app or site for everyday tasks, the survey found.
- Supply chain leaders identified their "pain points" as struggling with inventory management, quality assurance, inefficient processes, outdated information and risk mitigation, the report said.
Dive Insight:
Only 10% of supply chain respondents ranked their mobile technology as "excellent," signaling current offerings are not meeting consumer expectations.
Supply chain leaders believe that mobile could address the industry's main problems by keeping content consistent and up to date, streamlining processes across teams, keeping an accurate inventory record, and improving quality and safety standards. However, the survey revealed that supply chains required more customized software than their retail, finance or insurance counterparts.
Leaders looking to implement this technology must look to its flexibility and compatibility with the company to ensure best fit. In addition, mobile offerings also should help track shipments, provide route efficiencies and gather supply chain data, many of the respondents said.
