Fast and free: How shipping expectations are changing retail

Customers have come to expect speedy delivery from their favorite stores, but only some can keep up. 

By Daphne Howland , Ben Unglesbee , Kaarin Moore , Caroline Jansen • Sept. 16, 2019

Walmart plans to expand fulfillment services for Marketplace sellers

Walmart's increased focus on delivery and fulfillment for third-party marketplace sellers will help it compete with Amazon and other online retailers.

By Morgan Forde • Sept. 16, 2019

Explore the Trendline➔

Top 5 stories from Supply Chain Dive

Here’s how companies are navigating rising costs, network changes and logistics disruptions across global supply chain networks.

By Supply Chain Dive staff

Deliv CEO shares 4 reasons last-mile delivery costs skyrocket

At GroceryShop in Las Vegas, Deliv's CEO walked through the costly perils of last-mile delivery, how to avoid them and why grocers have it particularly tough. 

By Emma Cosgrove • Sept. 16, 2019

Micro-fulfillment companies adapt to a changing industry

Takeoff Technologies announced a new warehouse model and $25 million in Series C funding, while CommonSense Robotics rebranded as Fabric.

By Jeff Wells • Sept. 16, 2019

Waymo expands self-driving technology to Class 8, last mile delivery trucks

At a conference this week, Waymo's CEO announced the company has begun testing its driverless technology on Class 8 trucks and last-mile delivery vehicles. 

By Morgan Forde • Sept. 13, 2019

I spoke with 1,000 companies looking for delivery software – here are 5 things they needed to know

Although delivery may begin as a tack-on service for an organization, it has the potential to rapidly grow over a short period of time and become the most mission-critical operation.

By Parker Ward, Customer Development at Onfleet • Sept. 13, 2019

Walmart is going national with unlimited grocery delivery plan

After a well-received pilot this summer, the retailer will bring its Delivery Unlimited program to 1,400 stores in 200 additional markets this fall. 

By Jessica Dumont • Sept. 12, 2019

Flipkart expands last-mile delivery to 27K stores across India

By expanding services to thousands of brick-and-mortar convenience shops, the Walmart-owned e-tailer looks to hold its own against Amazon's growing presence in the country.

By Morgan Forde • Sept. 11, 2019

UPS plans to hire 100K temporary employees for peak season

The 100,000 figure is the same as last year, however, UPS is increasing the minimum wage it's offering in a potential bid to compete for talent in a tight market.

By Morgan Forde • Sept. 9, 2019

McDonald's expands delivery with Grubhub partnership

The fast food chain continues to diversify after ending its exclusivity with Uber Eats. The new partnership also offers tech to improve order fulfillment.

By Julie Littman • Sept. 6, 2019

Kroger heads to Texas for 5th Ocado automated warehouse

The Dallas city council approved $5.7 million in incentives for the Cincinnati-based grocer to build its next AI-powered fulfillment center. 

By Krishna Thakker • Aug. 29, 2019

Panera launches hybrid delivery model with DoorDash, Uber Eats and Grubhub

A "bring your own courier model" will let diners order through the third-party platforms, but Panera's in-house fleet will deliver the meals.

By Emma Liem Beckett • Aug. 27, 2019

FedEx Freight expands bulky home delivery to 80% of US population

The Freight Direct service, which was in the pilot phase earlier this year, delivers bulky items directly into residences, a potential growth area for logistics companies as consumers buy more heavy goods online. 

By Matt Leonard • Updated Oct. 16, 2019

UPS: No residential peak delivery surcharges for 2019 holiday season

The carrier announced it would leverage efficiencies from its expanded air freight network and automated sortation "super hubs" to pass on savings to customers.

By Morgan Forde • Aug. 19, 2019

UPS expands pilot with autonomous trucking company TuSimple after seeing 10% fuel savings

UPS has been working with the company since May 2019 and has used TuSimple's autonomous trucks to haul loads overnight between Phoenix and Tucson, Arizona.

By Morgan Forde • Updated March 6, 2020

Faster shipping options result in more delays, study finds

FedEx Priority Overnight and UPS' Next Day Air Saver were among the services with the highest rates of delay, according to a study from LateShipment.com.

By Morgan Forde • Aug. 15, 2019

How FedEx will fare post Amazon breakup

Analysts concluded limited financial impact to FedEx — and possible benefits for UPS — in light of the split. 

By Matt Leonard • Aug. 9, 2019

Amazon applies for waiver with FAA to allow drone delivery

The application stated Amazon Prime Air would use drones to deliver packages of up to five-pounds to customers in 30 minutes or less.

By Matt Leonard • Aug. 9, 2019

Price, delivery options drive consumer online shopping decisions

Ninety percent of consumers research products before making online purchases, with 58% citing Amazon as the top resource, per a recent UPS report.

By Tatiana Walk-Morris • Aug. 8, 2019

Schneider shuts down First to Final Mile delivery due to 'poor operating performance'

The service, which focuses on deliveries of home goods and bulky items, resulted in $13 million losses in the first and second quarters of the year. 

By Matt Leonard • Aug. 5, 2019

Tractor Supply's BOPIS strategy pays off in rural communities

On its Q2 earnings call, the company reported over 70% of online orders are now fulfilled in-store, which executives called encouraging as the company targets rural community market share through both brick-and-mortar and digital investments.

By Morgan Forde • July 30, 2019

eBay to launch end-to-end fulfillment service for sellers

The new service, called Managed Delivery, will allow high-volume sellers to store, pack and ship orders through eBay's network of approved third-party vendors.

By Morgan Forde • July 24, 2019

UPS seeks FAA approval for drone delivery service via new subsidiary

The carrier currently has multiple drone delivery pilots underway, but FAA approval would enable the company to bring the service up to scale by removing certain flight restrictions. 

By Morgan Forde • July 24, 2019

Gen Z has a thing for BOPIS

A recent survey found 58% of Gen Z shoppers have used Buy Online Pickup In-Store for a purchase, and 60% said it was a factor in deciding where to shop.

By Morgan Forde • July 18, 2019

Under pressure, Domino's ups the ante on tech

Squeezed by third-party aggregators, the pizza chain is using various means to improve delivery, from GPS tracking to alternative modes of transportation.

By Julie Littman • July 17, 2019