Amazon’s $1B investment fund eyes last-mile tech, AV startups

The Industrial Innovation Fund is expanding its scope to include transportation-related investments, according to its director.

By Max Garland • Jan. 29, 2024

FedEx, UPS discounts expected to soften blow of 2024 rate hikes

The ground parcel rate per package in Q1 is projected to decline year over year, according to the TD Cowen/AFS Freight Index.

By Max Garland • Jan. 24, 2024

Explore the Trendline➔

Inside the trends affecting logistics management

The demise of the de minimis exception, trade tensions and tariffs are among the new challenges logistics managers are facing.  

By Supply Chain Dive staff

UPS reinstates money-back guarantee for 2nd Day Air A.M. service

The suspension was put in place amid the COVID-19 pandemic, as an influx of deliveries challenged the company's network.

By Max Garland • Jan. 23, 2024

Will parcel shippers use fewer delivery providers in 2024?

Aggressive discounting from FedEx and UPS pose a threat to carrier diversification, but competitors are striking back.

By Max Garland • Jan. 22, 2024

Delivery has a pollution problem. These cities are working to address it.

A new initiative will help cities test innovative startup and corporate solutions in a bid to curb ballooning emissions, primarily from trucks.

By Ysabelle Kempe • Jan. 18, 2024

FedEx warns of delivery delays due to winter weather

The company's Express unit has activated contingency plans following "substantial disruptions" at a critical U.S. hub.

By Max Garland • Jan. 16, 2024

Walmart to expand drone delivery to 1.8M more Texas homes

The retailer is working with Wing and Zipline to reach up to 75% of the Dallas-Fort Worth area's population.

By Max Garland • Jan. 10, 2024

Back to Basics: How to build a successful delivery program

Delivery customers have larger appetites for impulse buys, opening doors for retailers to upsell, experts say.

By Amanda Baltazar • Jan. 9, 2024

US Postal Service on-time delivery rates slip during peak season

The agency said operational disruptions, including the shutdown of a St. Louis processing facility, hurt its performance.

By Max Garland • Jan. 8, 2024

Fleeting fake delivery phishing campaign targeted last-minute shoppers

Text messages disguised as urgent or failed delivery notifications can create tension between impersonated delivery service companies and legitimate customers.

By Matt Kapko • Jan. 8, 2024

JD.com’s logistics arm launches international express delivery service

The China-based e-commerce company is expanding the reach of its logistics service into North America and Europe.

By Max Garland • Jan. 5, 2024

Amazon’s logistics, delivery services expanded beyond its website in 2023

The company launched offerings like Supply Chain by Amazon and Amazon Shipping while fine-tuning its fulfillment network.

By Max Garland • Dec. 20, 2023

UPS and FedEx’s tough year in 6 charts

Data shows both carriers faced waning package volumes as pricing power shifted in their customers' favor.

By Max Garland • Dec. 13, 2023

FedEx, UPS delivery truck maker lays off over 900 at three plants

The first round of job cuts at Morgan Olson’s Michigan, Tennessee and Virginia sites will begin Dec. 22.

By Sara Samora • Dec. 12, 2023

5 delivery strategies to enhance customer experience

With 70% of customers dropping off at the point-of-purchase, retailers must ace the checkout experience – including delivery – if they want to win and retain customers.

By Alex Rosen, Head of Channel Partnerships, Walmart GoLocal • Dec. 11, 2023

Best Buy to offer deliveries via DoorDash

The partnership marks the first national consumer electronics retailer available on the DoorDash marketplace.

By Tatiana Walk-Morris • Dec. 7, 2023

Peak season customer experience falters when last mile is forgotten

Looming parties and gift-giving occasions make holiday deliveries sensitive, but open communications can ease consumers’ concerns.

By Bryan Wassel • Dec. 6, 2023

Best Buy increases reliance on distribution centers for customer delivery

By reducing the share of online orders shipped from stores, the retailer's employees can focus more on customer-facing services, its CEO said.

By Max Garland • Dec. 6, 2023

Wish launches small parcel delivery service

WishPost Smart Parcel will allow shippers who don't sell on the e-commerce platform to use its logistics capabilities.

By Max Garland • Dec. 4, 2023

Stewart’s launches coffee delivery subscription

Customers can get bagged or specialty coffee delivered to their homes every week, every two weeks or every month.

By Jessica Loder • Dec. 4, 2023

FedEx, UPS snag Black Friday volume share from regional carriers: Shipium

National providers' peak season gains indicate their rate discounting efforts are paying off, the shipping platform's CEO said.

By Max Garland • Dec. 1, 2023

Walmart adding parcel stations for faster delivery, greater density

The retailer plans to have more than 40 stations, described as mini post offices, in its stores by the end of 2023.

By Max Garland • Nov. 22, 2023

How Pitney Bowes is preparing for the 2023 peak season

Much is at stake for the shipping provider's e-commerce logistics segment to reliably deliver for the holidays. Automation will play a big role.

By Max Garland • Nov. 21, 2023

US Postal Service plans 2024 rate hikes for Ground Advantage, other products

The price increases, which are slated to take effect on Jan. 21, come as the agency faces continued financial challenges.

By Max Garland • Nov. 16, 2023

FedEx, UPS 2024 rate increases: What shippers should know

The variances within the carriers’ price hikes indicate what services are seeing the most pressure from competitors, experts say.

By Max Garland • Nov. 8, 2023