Undocked today announced the launch of Meridian, a delivery model built to embed AI across every stage of enterprise omni-channel fulfillment implementation. Meridian addresses the knowledge, execution, and transformation gaps that most commonly delay go-lives and erode programme confidence. Applied across implementation, modernisation, systems integration, and custom platform engineering for global retailers, wholesale distributors, and logistics providers.
What implementation programmes actually run on
Large-scale supply chain programmes carry more complexity than their technology alone. Years of business logic, fulfilment rules, and system configurations are embedded in legacy code, incomplete documentation, and the institutional memory of people who may not be there when these programs are commenced. When that context is lost mid-programme, timelines slip and risk compounds quickly.
Testing has its own gap. Traditional QA was never designed to validate AI-assisted outputs, detect hallucination, or evaluate semantic consistency in enterprise workflows. The distance between what teams need to validate and what their tooling can actually catch has become one of the most consequential blind spots in modern supply chain delivery.
"The hardest part is rarely the technology itself"
"What we find, consistently, is that the hardest part of implementation is rarely the technology," said Amit Agrawal, COO at Undocked. "It's the context surrounding it, business rules embedded in legacy systems, tons of legacy documentation and scenarios that exist only in someone's head, documentation that was never written and is just buried in codes. Meridian makes that context accessible and usable from day one."
Meridian in practice
In a recent engagement with a global B2B retailer, Undocked deployed Meridian's execution layer as an enterprise AI testing framework, covering guardrail validation, PII safety, RAG grounding, and adversarial prompt testing across more modern enterprise AI applications. New AI solutions could be onboarded with zero changes to the core infrastructure, keeping test coverage scalable as the programme grew.
In an initial modernization engagement, Meridian successfully transformed portions of a mission-critical legacy WMS, originally written in C++ and shaped by over a decade of embedded fulfillment logic. Into a modern microservices architecture within days. Using AI-assisted translation with SME guidance throughout the process, the effort demonstrated a rapid and effective approach to preserving and modernizing complex business logic.
What it delivers
Meridian has produced 20–30% compression in implementation timelines, a 50–70% reduction in documentation navigation time, and validated coverage across multiple test categories integrated into CI/CD pipelines. Undocked's 2025 client satisfaction survey returned an NPS of 71.9, with 100% of respondents rating their experience positively, a reflection of what consistent delivery methodology produces at scale.
The strategic case
"There is a real difference between using AI to talk about supply chain transformation and using it to actually deliver one," said Vivek Venkitaraman, CEO of Undocked. "Meridian is how we close that gap, not as something we describe in a proposal, but as the standard we hold ourselves to on every engagement."
Meridian is available across all Undocked service lines. To learn more, visit www.undocked.net or contact [email protected].
Undocked is a technology firm specialising in AI-led system integration and implementation for modern fulfillment platforms. With 125+ consultants and engineers and six years delivering complex supply chain programmes across North America and APAC, the firm serves global retailers, wholesale distributors, and logistics providers across specialty retail, apparel, grocery, auto parts, and third-party logistics. All engagements are Powered by Meridian.
