ShipWise today announced the launch of its new Tracking and Alerts Dashboard, a real-time visibility tool within ShipWise Intelligence that empowers e-commerce brands and 3PLs to actively track shipped orders and detect at-risk shipments before they miss delivery windows. The solution transforms operational blind spots into customer loyalty-building moments and measurable business gains.

In high-volume fulfillment, shipments are subject to countless variables, from severe weather and natural disasters to port congestion, customs delays, or even global events. Even with the best planning, these disruptions are unavoidable and can quickly cascade into SLA penalties, client chargebacks, lost revenue, wasted labor, and churn. Too often, businesses only discover problems after a customer complaint or when a contract is already at risk. The Tracking and Alerts Dashboard changes that by giving businesses a comprehensive view of shipment performance across every stage of the journey. 

Teams will now have access to see how long packages have been in transit, benchmark delivery times against carrier promises, and track exactly where shipments stall or arrive late. The dashboard also highlights labels that were never picked up, shipments that have gone silent without scans, and deliveries that exceeded estimated transit windows. These insights help operations leaders spot bottlenecks, finance teams recover costs tied to service failures, and CX teams communicate with customers before issues escalate. Alongside the dashboard, Delay Alerts integrate directly into the platform or can be forwarded to existing email workflows, flagging risks in real time and giving teams a proactive early warning system that streamlines internal communication, reduces escalations, and ensures operations and support stay aligned.

“Delays are an unavoidable reality of global logistics, but your response to them shouldn’t be,” said Clark Ransom, President at ShipWise. “This dashboard includes built-in delay alerts to transform disruptions into opportunities by aligning operations, support, and CX teams so brands can protect margins, reduce escalations, and keep customers informed at every step.” 

More than just delay management, this new ShipWise Intelligence feature becomes a business growth engine. With the dashboard, users can:

• Operate smarter: Detect day-of risks by monitoring label scans and spotting stalled shipments before customers notice.
• Protect revenue streams: Cut SLA penalties, chargebacks, and labor hours spent reacting to problems. This directly defends margins and frees resources for growth.
• Elevate customer experience: Deliver branded, proactive updates that turn potential frustrations into trust-building moments, proving reliability even when circumstances are beyond a brand’s control.
• Build resilience at scale: Handle seasonal surges, regulatory pressure, and high-volume growth without the stress of reactive management.
• Differentiate competitively: Close the loop between shipping operations and customer experience. No other platform provides this level of proactive integration.

The feature is designed for industries where timing is critical, including pharma and healthcare, cold-chain logistics, subscription boxes, and on-demand manufacturing. It also assists 3PLs in protecting contracts and strengthening client relationships by providing early visibility into at-risk shipments. In healthcare and pharma, the feature supports compliance and on-time delivery with audit-ready data. In food and cold chain, it reduces spoilage risk by enabling proactive intervention before products are compromised. For subscription businesses, it safeguards peak-season delivery promises that are vital for renewals. And for printing or on-demand manufacturing, it prevents costly rework and missed deadlines. 

Fully integrated into the broader ShipWise Intelligence platform, the dashboard builds on tools like carrier benchmarking and performance optimization, invoice auditing, and capacity and trend forecasting to provide a complete view of shipping performance.

The Tracking & Alert Dashboard is available now for all ShipWise Intelligence users. To learn more, visit www.shipwise.com/intelligence ↗.